Powering Contact Center Transformation by using Intel AI

Powering Contact Center Transformation by using Intel AI

According to the research published by Microsoft3 on Global Customer Service, 58% of customers feel the importance of Customer Experience (CX), and 61% stopped doing business with a brand due to poor CX and went for different brands.
“Customer service and support leaders face increased pressure from the leadership on the role of the service function in improving operational excellence and growing the business. Given this environment, it’s unsurprising that customer service and support leaders’ top 2020 priorities are rooted in customer experience (CX), managing talent, and data.”
The global contact center transformation market was valued at USD 23.83 billion in 2019 and is expected to reach USD 88.52 billion by 2027, registering a CAGR of 17.91% during 2020–2027.

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