Amelia Takes the Lead Once More in the Everest Group's Evaluation of Conversational AI Providers

According to the research, Amelia is the only vendor that ranks among the best suppliers of technology for every significant business function and dominates every significant industry, including banking, telecommunications, healthcare, and insurance. Amelia's extensive background in collaborating with international clients from many industries is another one of Everest Group's highlighted strengths.

Amelia's sentiment analysis, agent assistance, omnichannel capabilities, and integrated orchestration services are all acknowledged as important benefits of the business's Conversational AI platform. The research notes that "buyers have also identified as strength areas of the vendor the cognitive capabilities of the platform, its partnership environment, and the transparency of the Amelia team."